TERMS OF USE / TERMS & CONDITIONS
1. INTRODUCTION
Welcome to SSO Hospitals (“SSO”, “we”, “us”, “our”). These Terms of Use (“Terms”) govern your access to and use of our website https://ssohospitals.com (“Website”) and any services, features, tools, registrations, forms, campaigns, webinars, and communications offered through the Website or associated channels (collectively, “Services”).
The terms “You”, “Your”, and “User” refer to any person who visits, browses, submits information, registers for a webinar, requests an appointment/call-back, or otherwise uses the Website/Services. If you are using the Website on behalf of another person (e.g., a patient), “You” also refers to such person and you confirm you are authorized to act on their behalf.
PLEASE READ THESE TERMS CAREFULLY. By accessing or using the Website, clicking “I Accept” where applicable, or submitting any information through the Website, you agree to be bound by these Terms and our Privacy Policy available at: Privacy Policy. If you do not agree, please do not use the Website.
This document is an electronic record under the Information Technology Act, 2000 and applicable rules.
2. WEBSITE AND SERVICES
SSO Hospitals is a healthcare provider/hospital network. The Website may enable you to:
- Request appointments, consultations, second opinions, and call-backs
- Register for webinars and events
- Submit health-related queries
- Receive hospital/service information
- Access educational content and awareness material related to cancer care and allied services
Certain services may be location-specific and may not be available in all geographies.
3. MEDICAL DISCLAIMER (NOT FOR EMERGENCIES)
The Website content is for general informational purposes only and does not constitute medical advice, diagnosis, or treatment.
If you believe you may have a medical emergency, call local emergency services immediately or visit the nearest hospital. Do not delay seeking professional medical advice based on information on the Website or messages received.
4. USER ELIGIBILITY
You represent that you are:
- At least 18 years old; or
- Using the Website under the supervision/consent of a parent or legal guardian.
5. USER RESPONSIBILITIES AND PROHIBITED USE
You agree that you will:
- Provide accurate and complete information when submitting forms or requests
- Use the Website only for lawful purposes and in compliance with Indian laws
- Not misuse the Website, attempt unauthorized access, interfere with security, or introduce malware
- Not submit any content that is unlawful, harmful, defamatory, obscene, infringing, or violates third-party rights
- Not scrape, copy, reproduce, distribute, reverse engineer, or commercially exploit Website content without written permission
We may restrict or suspend access if we suspect misuse, fraud, security threats, or violation of these Terms.
6. COMMUNICATION CONSENT (WHATSAPP / SMS / EMAIL / CALLS)
By providing your phone number (including WhatsApp-enabled number) and/or email address and submitting a form/registration/request on the Website, you consent to being contacted by SSO Hospitals and its authorized representatives via:
- WhatsApp (including WhatsApp Business API)
- Phone calls
- SMS
for purposes including: appointment scheduling, confirmations, reminders, care coordination, responding to queries, sharing service information, feedback, operational updates, and informational/promotional communication where permitted by law and/or based on your consent.
Opt-out: You may opt out of WhatsApp promotional communication at any time by replying “STOP” on WhatsApp or emailing appointments@ssohospitals.com. Service-related/transactional communication related to ongoing care may still be sent where necessary.
7. APPOINTMENTS, RESCHEDULING, AND AVAILABILITY
- Appointment slots are subject to doctor/centre availability.
- We may reschedule or cancel appointments due to clinical, operational, or unforeseen reasons.
- We do not guarantee availability of any specific doctor, time slot, or location.
8. FEES, PAYMENTS, AND REFUNDS (IF APPLICABLE)
If payments are enabled on the Website or through linked payment gateways:
- Fees may vary by service, doctor, centre, and clinical requirements.
- Payments may be processed via third-party payment providers. SSO Hospitals does not store complete card/banking credentials.
- Any refund/cancellation terms (if applicable) will be communicated at the time of booking/payment or via a separate refund/cancellation policy.
9. INTELLECTUAL PROPERTY
All content on the Website (including text, images, videos, logos, design elements, and materials) is owned by or licensed to SSO Hospitals and protected by applicable intellectual property laws. You may not use, reproduce, distribute, or create derivative works without prior written permission.
10. THIRD-PARTY LINKS
The Website may contain links to third-party websites or services (e.g., maps, payment gateways, social platforms). SSO Hospitals is not responsible for third-party content, services, or privacy practices. Your use of third-party links is at your discretion.
11. LIMITATION OF LIABILITY
To the fullest extent permitted by law, SSO Hospitals shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Website or Services, including reliance on general information content.
12. INDEMNITY
You agree to indemnify and hold harmless SSO Hospitals, its directors, employees, and partners from any claims, losses, liabilities, and expenses arising from your misuse of the Website, violation of these Terms, or infringement of third-party rights.
13. TERMINATION / RESTRICTION
We may suspend or restrict your access to the Website if we believe you have violated these Terms or applicable law, or if required for security and operational reasons.
14. GOVERNING LAW AND JURISDICTION
These Terms are governed by the laws of India. Courts in Mumbai, Maharashtra shall have exclusive jurisdiction.
15. CHANGES TO TERMS
We may update these Terms from time to time. The “Last Updated” date will reflect changes. Continued use of the Website after changes constitutes acceptance of the revised Terms.
16. CONTACT / GRIEVANCE
For questions, complaints, or concerns regarding these Terms, contact:
Email: appointments@ssohospitals.com
Subject: “Website Terms – Grievance/Request”
FORM CONSENT TEXT (RECOMMENDED FOR ALL WEBSITE FORMS)
“By submitting this form, I agree to the Terms of Use and Privacy Policy and consent to receive communication from SSO Hospitals via WhatsApp, SMS, email, and phone.”